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The Roadmap to Mastering Your Micro-Moments to Build Your Customer Journeys

Don’t fall behind your customers’ expectations for personalized digital experiences. The linear and predictable customer journey needs to include the “micro-moments” of engagement when your customers are making decisions.

Increase your conversion rate by building your customer journey by capitalizing on the micro-moment.

This short checklist will show you how to:

  • Build your customer journey with the micro-moments that matter to customers.
  • Identify the ‘blind spots’ in your understanding of the customer journey.
  • Use micro-moments to build your website personalization strategy.